Returns

Returns are accepted! 

For return instructions please contact us at pdogsupplies@gmail.com within 7 days of receipt of delivery.  All items must be returned in original condition and in return costs are covered by the buyer. Once items are received in original and unused condition we will issue a refund for the cost of the items only. Shipping is not refunded.

Orders returned due to insufficient address, incorrect address, or refused delivery will be canceled and a refund will be issued for the cost of the items only. Shipping will not be refunded in these cases.

If your order appears to be delayed in transit or If your order is marked as delivered but not received please contact us immediately so we can file the appropriate claims with USPS and contact your local USPS station. Once we file a missing mail claim we will monitor tracking. If your package is never recovered we do replace items three weeks from either the date the missing mail claim was filed or the date of the last valid tracking scan
Example 1: USPS claim filed on 5/1 but USPS scanned package on 5/9 and then not again. We will replace items three weeks from 5/9
Example 2: USPS claim filed on 5/1 but package is not recovered and there are no other scans. We will replace items three weeks past 5/1.

We do not refund or replace items marked as delivered.

We do not offer exchanges at this time